Occasional Agents on Helpdesk Tickets

Occasional Agents on Website Helpdesk Support Ticket

Allow Access of Support Ticket to Occasional Agents / Employees

Only Compatible with Odoo Community Edition

With All Community Apps Dependencies

This module allows your occasional agents / employees of your system to access helpdesk support tickets as.

Main Features

• System to allow your occasional agents who are internal employees / internal real users of other departments to access some assigned helpdesk support tickets.
• Occasional agents will see menu and tickets where they are set as occasional agents.
• Occasional agents can communicate with customers or internal support teams using open chatter on support ticket form.
• For more details please see below screenshots and watch the video.

Menu Items Available:

• Occasional Agents Desk
  • Helpdesk Tickets
    • Helpdesk Tickets