supportDesk PHP tickets system

Description

supportDesk, a fast tickets system coded using CodeIgniter for ultimate speed and security.

Features:

• Easy 3 steps Installation
• Fully responsive, front and back end
• Simple Flat Design
• Coded using model-view-controller technique
• Knowledge base articles
• Articles rating
• Articles privacy, allow only members to view specific articles
• Tickets System
• Tickets departments
• E-mail notifications
• Unlimited staff members
• Automatic sitemap generator
• Built-in reCAPTCHA
• Brute force attack prevention
• Bug reports system
• Contact form
• Auto-close tickets after inactivity
• SEO friendly URLs
• Attachments
• Themes
• Easy translation
• Free updates
• More is coming!

Requirements:

• PHP 5.5 or higher, but we recommend 5.6 or higher
• MySQL 5.1+

Tools used in the project:

• CodeIgniter 3.1.6
• AdminLTE 2.4

You can like us to get the latest updates news and announcements: Brackety’s page

If you need any help you can visit our support Brackety support

For a live demo: supportDesk Demo

Admin login:

E-mail:    [email protected]
Password:  adminadmin

Staff login

E-mail:    [email protected]
Password:  staffstaff

Customer login

E-mail:    [email protected]
Password:  useruser

CHANGE LOG

---- 1.0.0 ----
* Bug fixes and improvements
* Security improvements
* HTML valid pages
* Added attachments feature
* Now you can set a category to private
* Themes feature
* Translating now is easy
* Now you can use SMTP to send e-mails
* A fixed Installation Wizard

---- 0.1.3 ----
* Bug fixes, typos and improvements
* Got rid of the query printing bug
* Show latest tickets, articles and users on top
* If there is no contact e-mail, send it to the default one instead.
* Fixed the search bar in the admin/users page

---- 0.1.2 ----
* Bugs fixes and improvements
* Fixed the installation wizard
* Fixed remember me function for multiple devices
* Added auto close tickets after certain time of inactivity
* AJAX fetching for new replies on tickets (like a live chat)
* Changed the "Tickets handled by you" widget the dashboard
* Added resend verification e-mail option from the admin panel
* Clearing logs option
* SEO friendly URLs for articles
* Added draft option for articles

---- 0.1.1 ----
* Bugs fixes and improvements
* Different e-mail addresses for contacting and notifications

---- 0.1.0 ----
* Bugs fixes, typos and improvements
* Force HTTPS redirect
* Fixed the remember me function
* Force the user to remove the Install.php
* Force log out
* Articles privacy, hide private articles from visitors
* Article tags