Feature-rich but overwhelming for simple needs

We adopted Teams because it’s included in our Office 365 subscription. For our 75-person healthcare clinic, it does the job but feels like overkill for our relatively simple collaboration needs.

The video calling works well for our staff meetings and telehealth consultations. Screen sharing helps when IT needs to troubleshoot issues remotely. The integration with our Outlook calendars means joining meetings is seamless.

However, Teams feels bloated with features we don’t use. The interface is cluttered with tabs and options that confuse less tech-savvy staff. Training our nursing staff – who range from digital natives to technology-hesitant – required more effort than anticipated.

File sharing through Teams creates confusion about whether documents live in Teams, SharePoint, or OneDrive. We’ve had instances of staff working on outdated versions because they weren’t sure where the ‘real’ file was stored.